| How can I place an Order?
To place an order, you may 1) use our shopping cart; 2) send us an email; or 3) telephone us. If you use email, please put the word ORDER in the subject line along with a brief description of what you would like. Please do not leave the subject line blank or use generic subject lines like "hi". In the body of the email please put the item number(s), quantity and color if applicable, your name and location, and your desired method of payment and shipping. We will get back to you with your payment total.. Under normal conditions we will respond within 24 hours. We are closed on Sundays.
Special Note for Cart Orders: We will manually re-add your total to double check that the cart "did it right" and add in shipping charges, which of course will vary depending on weight, insured value and shipping method, and notify you of the total ASAP.
Credit card orders will be subject to verification. We ship only to the same address to which your credit card payment is billed. This is to protect our customers and our company from fraudulent charges.
What types of Payment do we accept?
Checks, money orders, Mastercard, Visa, Discover, (sorry, no American Express ) and Paypal are always acceptable from anywhere in the United States. Checks and money orders must clear before shipping. Foreign orders - international money orders in U.S. funds, or funds transferred by BidPay, Western Union or MoneyGram. All foreign orders must be insured; we now insure with U-PIC, which enables us to insure orders sent by methods not currently insurable by the US Postal Service. Regrettably, due to Paypal's current policies on foreign orders, we are no longer accepting International Paypal unless you have a confirmed address and/or are an established longtime customer. Paypal also now requires Signature Confirmation on all orders over $250.00.
SALES TAX: Iowa law presently requires us to charge sales tax on mail order items sold to Iowa non-retailer residents at the rate that they would pay if they were making a purchase in their own locality. (Editors note: this is considered "simplification"!) At this point in time there is no sales tax charged on mail orders to people who live outside of Iowa, either nationally or internationally.
Is Layaway available?
Layaways are available on in-stock items over $50. Layaway items under $100 must be paid for in two (2) equal payments, the second due 30 days after receipt of first payment. Over $100 must be paid in either 2 or 3 equal payments, due 30 and 60 days after first payment. First payment MUST be received within 7 days of order (10 days for foreign orders.) No jewelry will be shipped until items are completely paid for. Special order items must be completely paid for before the order will be submitted to the manufacturer.
What methods do we use for Shipping?
Because our cart doesn't allow us to let you pick the shipping method you prefer and add it in, it will just add in a percentage. This will NOT be the correct amount but will prevent the cart from not adding in any shipping. Please let us know what shipping method you want and we will get back to you with your total.
We will ship your choice: priority mail insured, first-class insured, or UPS insured, on all domestic orders at cost or as close to cost as possible. Deliveries to foreign countries will vary in cost and method. We will be glad to quote shipping cost at time of order. We are happy to ship to all countries where the U.S. government allows. However, your purchase may be subject to import costs, which are the buyer's responsibility. Please do not request us to mark a purchase as a "gift", or ask us to insure for less than the full purchase price. U-PIC coverage will not "show" on the outside of your package; nevertheless you are insured (and, of course, we pay U-PIC for the coverage!). Because of the time and expense involved in preparing your items for shipment, we have had to institute a $6.25 minimum for shipping/ins. on items paid by credit card or Paypal.
What is our Return Policy?
We want you to be happy with your order; however, we cannot, unfortunately, refund postage costs. All returned merchandise must be in the same condition as sent, and must be returned within 3 days of receipt. Please let us know via email immediately if you need to return any items. Please return in original packaging. We will immediately refund your money on receipt of returned item in same condition as mailed. Sorry, NO RETURNS OF SPECIAL ORDER MERCHANDISE.
Where do I send my Payments to?
Please mail all checks and correspondence to us at:
Past & Present
107 Kossuth Avenue
Lu Verne, IA 50560-8817
USA
Email us at : ppj@awcmail.com or
drhgem@yahoo.com or Admin@pastandpresentjewelry.com
Telephone us at: (515) 882-3492 between 9a.m. - 5 p.m. CTUS M-S.
What do I do if a stone falls out? Repairs
Due to the fragile nature of jewelry, especially vintage pieces, we pack very carefully. Sometimes glued-in stones become dislodged in shipping. If this happens, we recommend that you take your piece to someone locally who is knowledgeable about costume repairs who has the correct glue. NEVER USE SUPERGLUE, and unless you are proficient in this type of thing we do not recommend that you do this for yourself.
Do we accept Special Requests?
If there is a particular item that you are looking for, please let us know. Our inventory is fairly extensive and we buy vintage and order new merchandise on a regular basis. We just may have what you are looking for but it may not be pictured, or very possibly we can obtain it for you.
We will make every attempt to place your special orders along with our regular orders when we order from various manufacturers; however, if you need an item quickly or have other requirements that necessitate us ordering your item separately, we will need to add in a service fee to defray postage costs of having your piece(s) shipped to us individually from themanufacturer. Special orders must be paid in advance of our ordering from the manufacturer and must be paid by check or money order. SORRY, NO PAYPAL OR CREDIT CARDS on special order merchandise, as we are unable to make a blanket guarantee of delivery within 30 days as required by the credit card companies. Thank you.
What is our Privacy Policy?
No information about you, the customer, will be passed on to a third party without your expressed permission, period.
THANK YOU FOR SHOPPING PAST & PRESENT. We strive to make customer service and excellent merchandise our #1 priority.
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